G10 Mini Camera Youth Series

Processing Time

All orders will be processed within 3 business days (excluding weekends and holidays). You will receive another notification when your order has shipped.

Taxes/Duties

All products sold by luckyraccoon do not include duties and taxes. Only the amount of the product and shipping costs will be charged for your order.

Please be aware that there may be extra customs fees due to the policy of different countries. The additional charges such as customs clearance fees, local shipping charges, or admin charges would be borne by you.

Tracking Package

After the tracking number comes out, it usually takes a few days(within 3-5 business days) for the new information to be updated. Please wait patiently

Due to the special nature of international transportation, the update of package information will be delayed. When the package leaves the shipping country, the detailed tracking information will generally be updated when it arrives at the destination country.

Most packages can be tracked on this website

https://www.17track.net/zh-cn If the information cannot be checked, please contact us at hello@luckyraccoon.com

Lost Package/Unusual Package

In the unfortunate event that an item is lost in transit, luckyraccoon will replace it at no cost to you, please contact our support team at: hello@luckyraccoon.com

luckyraccoon will not be responsible for delivery failures due to incorrect or incomplete addresses. Please check your address when placing an order

If you purchase multiple items in one order, luckyraccoon will ship them separately based on inventory and they may not arrive at the same time.

Shipping Delay

Due to customs processing timelines, the actual delivery time may vary depending on your local carrier. If you have any concerns about your order, please feel free to contact us at hello@luckyraccoon.com

At Luckyraccoon, we are committed to delivering high-quality and reliable products. If you experience any issues with our products, please contact our Customer Support Team at hello@luckyraccoon.com for assistance.

1. 30-Day Money-Back Guarantee

We offer a 30-day return policy from the date of delivery, allowing you to return your order for a full refund under the following conditions:

Eligible for Return:

The product is unused, unboxed, and in original condition.

All original packaging, accessories, manuals, and documentation must be included.

The return request must be made within 30 days from the date of delivery (based on tracking information).

Non-Refundable Items:

Damage from outside sources

Products without sufficient proof of purchase

Lost or stolen products

Non quality-related issues

Free products /Free Gift

Discounted products.

Repairs through 3rd parties

Purchases from unauthorized resellers

Damage from misuse of products (including, but not limited to: falls,extreme temperatures,water, operating devices improperly)

Products returned without the complete original packaging are not eligible for return or exchange.

Return & Exchange Requirements: You need to provide photos and a video of the product for return or exchange. After our review, we will assist you with the process. This helps prevent unsuccessful returns due to missing or damaged items during shipment.

Shipping Costs

If the return is due to quality issues (Within one month after receiving the goods) or incorrect items sent, luckyraccoon will cover the return shipping fee.

If the return is due to personal reasons (e.g., change of mind, incorrect purchase), the customer is responsible for the return shipping fee.

If you have a question or comment for us, Please contact us by email as a matter of priority and you will receive support and a response within 48 hours.

hello@luckyraccoon.com